Last Updated: March 2026
1. Introduction
Steelrite Holdings (Pty) Ltd (“Steelrite”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (steelrite.co.za) or engage our services.
This policy is aligned with the Protection of Personal Information Act 4 of 2013 (POPIA), which governs the processing of personal information in South Africa.
2. Information We Collect
We may collect the following personal information from you:
Contact Information: Full name, email address, phone number, and company name when you submit an enquiry through our contact form or communicate with us directly.
Project Information: Details about your project including project type, location, dimensions, drawings, photos, and any other information you share with us to enable us to provide a quotation or deliver our services.
Website Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site. This data is collected automatically via cookies and analytics tools.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotations
- To deliver our steel fabrication and installation services
- To communicate with you about your project, including updates and scheduling
- To send you relevant information about our services where you have consented to receive such communications
- To improve our website and service offering
- To comply with our legal obligations
4. Legal Basis for Processing
We process your personal information on the following grounds:
- Contractual necessity — to fulfil our obligations under a contract with you or to take steps prior to entering into a contract
- Legitimate interests — to operate and improve our business and services
- Legal obligation — to comply with applicable laws and regulations
- Consent — where you have given us explicit consent to process your information for a specific purpose
5. How We Store Your Information
Your personal information is stored securely on our systems and those of our trusted service providers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer required, it will be securely deleted or anonymised.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and delivering our services, subject to appropriate confidentiality agreements
- Professional advisors such as lawyers and accountants, where necessary
- Regulatory authorities where required by law
All third parties with whom we share your information are required to process it in accordance with applicable data protection laws.
7. Cookies
Our website uses cookies to enhance your browsing experience and collect analytical data about website usage. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — help us understand how visitors use our website so we can improve it
- Marketing cookies — used to track visitors across websites for advertising purposes
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Your Rights
Under POPIA, you have the following rights regarding your personal information:
- The right to access — you may request a copy of the personal information we hold about you
- The right to correction — you may request that we correct any inaccurate or incomplete information
- The right to deletion — you may request that we delete your personal information, subject to our legal obligations
- The right to object — you may object to the processing of your personal information in certain circumstances
- The right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
9. Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be published on this page with a revised date. We encourage you to review this policy periodically.
12. Information Officer
In terms of POPIA, Steelrite Holdings has designated an Information Officer who is responsible for ensuring compliance with this policy and applicable data protection laws.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Steelrite Holdings (Pty) Ltd 8 Link Road, Mansfield, Cape Town, 7140 Email: info@steelrite.co.za Phone: 021 330 5697
14. Complaints
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa) Email: inforeg@justice.gov.za Website: www.inforegulator.org.za